Contact Us

Please do not send us your pathological love relationship story through our contact form. We accept stories when we are writing new books and will solicit for them. We receive hundreds of emails a week so it is impossible to read lengthy and detailed relationship stories! Thanks!

Hours for Customer Service: Our customer service department is open to read email Monday – Friday 8am – 5pm EDT. We are closed on legal holidays.

Response Window:

  • general questions – within 1 business day
  • assessment responses to set up an appointment – range from 48-72 hours
  • shipping frequency – most products are shipped twice weekly

PayPal Disputes: If you have a question about a product or service you ordered, please email us to help you with your product prior to contacting PayPal. Please Keep Your Receipts: Most importantly, please save your emailed product receipts from us and from PayPal – you may need to refer to information on the receipt in the future.

We Cannot Provide Emergency Services
We are not an emergency-based program who can meet with someone face-to-face during crisis. If you are in crisis, are physically unsafe, or emotionally crashing, you should first seek services in your local community prior to approaching The Institute.

 

To contact The Institute, please fill out the form below. All fields are required.

 

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Choose Department:
Product Questions – Please include the information from your PayPal receipt.
Check on Order Status Use this option to check on a product order that you have not yet received. PayPal Use this option to ask us questions related to using PayPal to pay for your purchase. Before you file a PayPal dispute, please use this option to contact us to see if we can resolve the issue. Refunds/Exchanges Use this option if you received a defective produce (we can exchange it). We do not grant refunds if you change your mind, particularly if it’s an e-product and you already downloaded it.
Tech Support Use this option if you are having problems downloading an e-product or if the download link we emailed you has expired. Shipping Use this option to ask questions about product shipping. If you haven’t received a product, please use the Check on Order Status option.
Service Questions:
Coaching Use this option to ask questions about coaching – prerequisites, assessments, cost, session content, etc. Retreats and 1:1 Intensives Use this option to ask questions about our retreats and 1:1 Intensives – prerequisites, cost, topics, lodging, etc. Support Groups Use this option to ask questions about our support groups – prerequisites, cost, registration dates, etc.
Newsletter:
Ask Sandra Use this option to submit questions for the “Ask Sandra” column in the newsletter. Important: your question must be limited to ONE paragraph. Sandra may answer the question in a future issue of The Institute’s newsletter. Newsletter Use this option to ask questions about your newsletter subscription.
Media/Publishing:
Media Use this option if you are interested interviewing Sandra or getting her input on a film project. Permissions Use this option if you want to request permission to quote some of The Institute or Sandra’s material, or if you are a writer and want Sandra to write a blurb for your book.
General:
General Question
Please do not use this to submit requests for help or to send questions to Sandra. It is for miscellaneous requests. Please see our Services menu for information on our coaching, support group, and violent relationship strategies consulting services. If you have a short question, you can submit it using the Ask Sandra option above, and Sandra may answer the question in a future issue of The Institute’s newsletter.

 

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The Institute Faculty, Staff, and Support Team

Name Role
Sandra L. Brown, M.A. CEO
Susan Murphy Milano Criminal Justice Educator and Exit
Counsultant
Joan-Marie L. Neuro Feedback Column
Jennifer Y. Client Services Director
Michaela St. James Product and Service Development
Lindsay L. Admin Assistant
Keith B. Web Master and Tech Support
Harrison K. Petty Tyrants Column Writer and
Interviewer
Dr. Kathie E. Clinical Supervision and Coaching
Protocols
Michelle O. Holistic Recovery
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