Contact Us
Hours for Customer Service:
Our customer service department is open to read email Monday – Friday 8am – 5pm EDT. We are closed on legal holidays.
Response Window:
- general questions – within 1 business day
- assessment responses to set up an appointment – range from 48-72 hours
- shipping frequency – most products are shipped twice weekly
Emailing Everybody on Our List:
If you are not sure which category your question falls in, please use the admin email listed below instead of carbon copying every email on the list.
PayPal Disputes:
If you have a question about a product or service you ordered, please email us to help you with your product prior to contacting PayPal.
Please Keep Your Receipts:
Most importantly, please save your emailed product receipts from us and from PayPal – you may need to refer to information on the receipt in the future.
| For questions about… | Take this action: |
| Products: | |
| Order status | Email Orderproducts (at) saferelationships.com |
| Product download difficulties | Email techsupport (at) saferelationships.com |
| PayPal issues | Email Orderproducts (at) saferelationships.com |
| Refunds | Email Orderproducts (at) saferelationships.com |
| Shipping | Email Orderproducts (at) saferelationships.com |
| Services: | |
| Retreats and workshops | Email retreats (at) saferelationships.com |
| Counseling | Go to this page to register for counseling/coaching. |
| General: | |
| Administrative Support | Email admin(at) saferelationships.com |
| Newsletter – general questions, subscription questions | Email newsletter (at) saferelationships.com |
The Institute Faculty, Staff, and Support Team
| Name | Role |
| Sandra L. Brown, M.A. | CEO |
| Joan-Marie L. | Neuro Feedback Column |
| Rebecca P. | PTSD Court Reports and Child Behavioral Reports |
| Laurie C. | Coaching Services/U.K. |
| Sallie H. | Coaching Services |
| Beth W. | Coaching Services |
| Jennifer Y. | Coaching Services |
| Michaela St. James | Product and Service Development |
| Natalie K. | Assessments |
| Dixie L. | Webmistress, Assistant Magazine Editor, Tech Support |
| Lisa A. | Newsletters |
| Lindsay L. | Admin Assistant |
| Harrison K. | Petty Tyrants Column Writer and Interviewer |
| James D. | Extreme Parenting Column Writer |
| Dr. Kathie E. | Coaching Programs |
| Dr. Phyllis A. | Coaching Program |
| Dr. Terry Capes | Intensive Outpatient Program-FL |
