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Buy all 3 DVD’s and save $20!
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3-Pack DVD Combo
Important Information
Refund and Exchange Info
- All requests for refunds or exchanges must be made within 90 days of original purchase date.
- In general, we do not grant refunds, particularly for electronic products you have already downloaded.
- If you order a physical product and it is defective, we will exchange it for a replacement product.
- If you lose a product we will NOT replace it for free. If you buy an e-product, it is your responsibility to make a backup copy. You can find instructions on how to do that on this webpage.
Asking Questions About Your Order
All questions about product orders should be emailed to: techsupport@saferelationships.com
Do not reply to the receipt we email you - that email is sent from an automated account.
When you email us for help on product orders, please include the following information:
- what you ordered
- the date you ordered it
- your PayPal email address if it's different than the one tied to your PayPal account
- the PayPal transaction ID number (this number is on your receipt from PayPal)
If you have a question about an order you have paid for, please contact us at techsupport@saferelationships.com and give us the chance to resolve your issue rather than contacting your credit card company or PayPal and trying to reverse the charge.
Shipping
- Physical products are shipped on Tuesdays and Fridays via U.S.Mail - first class.
- If you have special shipping or address instructions, please enter them in the Note field in PayPal.
Product Frequently Asked Questions
Q: I ordered and paid for an e-product and never got a download link.
First, check your junk mail folder in case the email with the download link was misrouted by your filter before contacting us.
Second, did you pay by e-check? Our system holds download links for products paid for by e-check. When your e-check clears, the system emails your download links to the email listed in your PayPal account.
If you can't find it in your junk mail folder email:
techsupport@saferelationships.com
Once we verify your order, we will resend the link.
Q: I ordered an e-product and the download link expired.
Email techsupport@saferelationships.com and include your first and last names, the date you ordered the product,
what you ordered, and the email that is tied to your PayPal account - we need that info to look up your order.
Once we verify your order, we will resend the link.
Q: I ordered an e-book and clicked the link.
I was reading the book and then closed my web browser (or the browser or computer crashed). I can't find the e-book.
Due to our small staff, we do not replace lost e-books. That is why it is vitally important
that you save the e-book to your computer's hard drive or to a USB Flash drive as soon as you download it.
Go to this page to learn how.
Q: I ordered an e-book, downloaded it to my computer, and now I can't find it.
Can you send me another one?
Due to our small staff, we do not replace lost e-books. That is why it is vitally important
that you save the e-book to your computer's hard drive or to a USB Flash drive as soon as you download it.
Go to this page to learn how.
